Holiday Inn Berlin - City East Side by IHG

“I stayed here during an exceptionally busy period (some high profile football match was on so all the teenagers of all of Germany had descended onto Berlin and felt like all of them had the funds to stay at a 4-star property! ). I mean I get it. The location is perfection. I needed to do a bunch of Berghain / RSO / East Side Gallery trips and it worked perfectly for that. Was a bit pricey especially as it didn’t include breakfast which is typically included for member bookings. But this was a minor thing. Location is so central I was able to grab things from cafes in the corner. It’s your typical high end IHG property and had a nice working AC, good shower facilities, ice machine etc. But as an IHG member I expect a certain degree of attention and consistent level of service. There was a minor glitch where the front office manager was utterly clueless as to when payments get taken after a reservation - is it on the app where I made the booking? Or do I provide my card despite having paid in full? Etc. So some curious discussions happened which was very annoying but overall the property is perfect for me and I’d probably stay here again when I’m in Berlin next. The ice machine is the star of the hotel. Never get rid of it please!”